Question 1 of 10
After or near delivery, the delivered solution is live, but adoption remains low. What is the BEST response?
- A.Clarify transition accountability, adoption actions, and benefit ownership so outputs can be translated into outcomes.
- B.Treat the issue as entirely outside project concern because the deliverable has already shipped and formal project closure has occurred.
- C.Reopen the entire project scope to add more deliverables without first analyzing what is causing the benefit shortfall or adoption gap.
- D.Assume the expected benefits will eventually appear once stakeholders have had sufficient time to adapt to the change without active management.
Show answer and explanation
Correct answer: A
Benefits are realized through adoption and operational ownership, not delivery alone. The correct response is to make ownership, readiness, and measurement explicit so the business can convert project outputs into value. Waiting passively or treating transition as someone else's problem undermines the original business case.