Question 1 of 6
You are managing a complex program and realize you have been personally approving every minor decision, creating a bottleneck. Team leads are fully capable of making these decisions. What should you do?
- A.Continue approving all decisions to maintain quality control — as PM you are accountable for all project outcomes and cannot delegate that accountability without losing the oversight you need.
- B.Ask the project sponsor to absorb some approval authority — distributing decisions to senior leadership reduces bottlenecks without removing formal oversight from the project.
- C.Define a decision authority matrix, delegate appropriate decisions to team leads, and establish checkpoints for oversight.
- D.Remove the approval process entirely and empower the team to make decisions autonomously — agile principles favor self-organization, and approval gates are a form of waste that slows delivery.
Show answer and explanation
Correct answer: C
Effective delegation requires defining clear authority boundaries. A decision authority matrix empowers team leads while maintaining appropriate oversight. Retaining all approvals perpetuates the bottleneck and undermines team autonomy. Transferring to the sponsor adds an executive overhead not suited to operational decisions. Removing the process entirely eliminates necessary governance.