Question 1 of 10
A previously engaged team is becoming demotivated because they no longer see how their work connects to customer outcomes. What should the project manager do FIRST?
- A.Implement a recognition and rewards program offering incentives for high individual output — visible rewards create motivation through external reinforcement and acknowledgment.
- B.Set more aggressive output targets for the next period — raising performance expectations sends a clear signal that current engagement levels are not acceptable and creates visible accountability.
- C.Introduce a structured competition between team members so performance becomes visible and positive competitive dynamics drive individual improvement across the team.
- D.Treat morale issues as personal matters outside the PM's scope — professionals are expected to manage their own motivation and engagement independently of management intervention.
Show answer and explanation
Correct answer: C
The best first response is to identify and address the root cause of motivation loss. High-performing teams need meaning, clarity, trust, and an environment where contribution matters. More pressure or artificial competition can worsen disengagement when the real issue is cultural or structural.